For Same day delivery order by 2pm Weekdays and 10am on Saturdays

Wellington Flower Co. Terms and Conditions

Terms, Conditions and Policies for Wellington Flower Co.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions. Please read them carefully.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

We reserve the right to refuse service to anyone for any reason at any time.

Refund policy

Please note that flowers are perishable and are not exchangeable and refundable.

However, we guarantee our flowers are of the freshest and best quality. If for any reason you are not completely satisfied with your flowers please contact us.

Please note that there is a $5 fee for all cancelled orders. The reason for this is that we get charged bank fees for making a refund and in some cases we have ordered the flowers in specifically for the order. 

Shipping policy

Wellington Flower Co. delivers Monday to Saturday.  

Weekday orders need to be placed by 2pm for a same day delivery.  Saturday orders need to be placed by 10am for a same day delivery.  

Every effort will be made to meet requests to preferred times; however, this is not guaranteed.  Orders received after our cut-off time may still be delivered on the same day depending on the recipient's address and stock availability (you will be advised if they aren't able to be delivered on the date requested). 

Unless a specific date is requested orders will be delivered within 24 of order confirmation.  

Substitution policy

We will do everything possible to meet your requests. Flowers are seasonal and subject to availability. Any flowers that are unavailable for your order will be substituted for something similar.

Orders for specific flowers and colours must be placed at least 48 hours in advance as they may need to be couriered in from other areas. This is also subject to flower availability.

Privacy policy

When you purchase something from us we use your information in order to process payments and to contact you regarding your order. 

We do not and will never share, disclose, sell, rent or otherwise provide personal information to other companies for the marketing of their own products or services.  

Payments

We accept payments through PayPal, Visa and Mastercard. When you pay for a product on your Visa or Mastercard, then we store this data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as it necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

We process our payments through a secure credit card system. The information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements.

All prices on our site are displayed in New Zealand dollars. New Zealand has a Goods and Services Tax of 15%. All prices include GST.