Wellington Flower Co. Terms and Conditions
Terms, Conditions and Policies for Wellington Flower Co.
By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions. Please read them carefully.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
We reserve the right to refuse service to anyone for any reason at any time.
Refund policy
Please note that flowers are perishable and are not exchangeable and refundable.
However, we guarantee our flowers are of the freshest and best quality. If for any reason you are not completely satisfied with your flowers please contact us.
Cancelled Orders - Cancellation Fee
Orders can not be cancelled if done so with plenty of notice. Once flowers have been made up and sent out on courier, they cannot be cancelled and no refund can be issued.
Please note that we are charged by Shopify for ALL orders placed and we get charged bank fees for making a refund (in some cases we will have ordered the flowers in specifically for your order). If you decide to cancel an order for whatever reason, there will be a cancellation fee. The fee will be $5 for orders up to $150, and for orders from $150 to $300 the cancellation fee will be $10. For orders over $300 it will be worked out on the amount.
Shipping policy
Wellington Flower Co. delivers Monday to Friday.
Weekday orders need to be placed by 2pm for a same day delivery.
Every effort will be made to meet requests to preferred times; however, this is not guaranteed. Orders received after our cut-off time may still be delivered on the same day depending on the recipient's address and stock availability (you will be advised if they aren't able to be delivered on the date requested).
Unless a specific date is requested orders will be delivered within 24 of order confirmation.
Substitution policy
We will do everything possible to meet your requests. Flowers are seasonal and subject to availability. Any flowers that are unavailable for your order will be substituted for something similar.
*Please note that the images on our website are examples of our bouquets. All bouquets are made to order and are unique. No two bouquets are ever exactly the same as the image.
Privacy policy
When you purchase something from us we use your information in order to process payments and to contact you regarding your order.
We do not and will never share, disclose, sell, rent or otherwise provide personal information to other companies for the marketing of their own products or services.
Payments
We accept payments through PayPal, Visa and Mastercard. When you pay for a product on your Visa or Mastercard, then we store this data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as it necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
We process our payments through a secure credit card system. The information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements.
All prices on our site are displayed in New Zealand dollars. New Zealand has a Goods and Services Tax of 15%. All prices include GST.